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Central Station Operator (CSO)

Position Overview:

Job Type: [Full-Time / Part-Time]

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We are seeking a reliable and detail-oriented ​Central Station Operator to join our team at Advanced Alarms. ​In this role, we provide a high level of customer service to both our alarm  and inbound call centre clients.  

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Key Responsibilities:

  • Monitor incoming alarm signals, video surveillance, and access control events.

  • Verify alarm signals and follow proper dispatch protocols.

  • Communicate with emergency responders and clients as needed.

  • Document all activity and maintain accurate logs in the system.

  • Perform remote system checks and routine status verifications.

  • Escalate issues to supervisors or technical teams when appropriate.

  • Ensure compliance with industry regulations, privacy laws, and company policies.

  • Handling inbound calls both emergency and non, prioritize accordingly 

  • Provide basic trouble shooting for alarm clients or providing contact by a service technician

 
Requirements:

  • High school diploma or equivalent required

  • Clear criminal record check

  • Typing speed of 40-45 wpm​

  • Ability to handle multiple tasks concurrently.

  • Previous experience in alarm monitoring, dispatch, or customer service ​(asset).

  • Excellent communication skills (written and verbal).

  • Ability to stay calm and focused under pressure.

  • Strong attention to detail and data entry accuracy.

  • Comfortable using computer systems and multi-line phone systems.

  • Availability for shift work, including nights, weekends, and holidays.

 
What We Offer:

  • On-the-job training from experienced operators

  • Team environment

  • Monthly staff draws

  • Benefits include medical, dental

  • Life insurance

  • On site parking

Alarm Technician   /
Alarm Technician Assistant

Position Overview:

Job Type: [Full-Time / Part-Time]

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We are looking for a motivated and reliable Alarm Technician to join our team. This is an ideal role for someone beginning their career in electronic security or low-voltage systems. You’ll work under the supervision of experienced technicians to assist in the installation, maintenance, and support of security systems including surveillance cameras, access control, alarms, and intercoms.

 

Key Responsibilities:

  • Assist with the installation and setup of security equipment on job sites

  • Pull and terminate cabling (Cat5e/6, low-voltage communication and power) 

  • Mount and connect devices such as cameras, keypads, door strikes, and various sensors

  • Learn to read and follow plans, wiring diagrams, and job specifications

  • Support technicians in testing, troubleshooting, and configuring systems

  • Keep job sites clean and organized; maintain tools and inventory

  • Communicate professionally with team members and customers

  • Follow company safety practices and wear appropriate PPE

  • Participate in on-the-job training and occasional formal courses

  • Willingness to travel locally and occasionally work after hours or weekends as needed

 

Requirements:

  • High school diploma or equivalent

  • Interest in electronics, security systems, or IT/networking

  • Basic understanding of tools, wiring, and hand-held meters (training provided)

  • Willingness to learn and follow directions

  • Strong work ethic and punctuality

  • Good communication and teamwork skills

  • Valid driver’s license and a clean driving record

  • Ability to pass a criminal background check

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Nice to Have (Not Required):

  • Technical diploma or coursework in electronics, electrical, or IT

  • Previous experience in construction, low-voltage, or related trades

  • Familiarity with tools like drills, ladders, or cable testers

  • Safety certifications (e.g., WHMIS, Working at Heights)

 
What We Offer:

  • On-the-job training from experienced technicians

  • Opportunities for advancement to work independently with more responsibilities

  • Training and certification opportunities

  • Company provided tools and safety gear

  • Support with industry certifications and courses

  • Benefits include medical, dental and life insurance

  • Company cell phone

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To apply for positions please submit a resume by email

jobs@advancedalarms.ca

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Or dropped off at our office at

127 Beckwith St. North, Smiths Falls, Ontario

There is a mail slot at the front door if the office is not open.​

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© 2022 by Advanced Alarm Systems

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